J & A GLOBAL ENTERPRISES NIGERIA LIMITED
This Refund Policy outlines the terms and conditions under which payments made to J&A Limited are handled. By using our services, you agree to this policy.
All payments made to J&A Limited are strictly governed by our service agreement. Due to the nature of our services, most payments made are non-refundable except in specific situations outlined below.
The installation and logistics fee of ₦100,000.00 is a one-time payment required before installation.
This fee is:
- Non-refundable once installation has been scheduled or completed
- Considered fully utilized once equipment has been dispatched or work has commenced
All monthly payments made towards your selected plan are non-refundable.
Payments are considered as usage fees for the service provided and access to the system during the billing period.
If your contract is cancelled due to non-payment or breach of agreement:
- The system will be retrieved
- No refunds will be issued for any payments already made
- Any outstanding balance remains payable
In cases of verified overpayment:
- The excess amount may be refunded or credited to your account
- Refund processing may take a reasonable period for verification
If a transaction is duplicated or fails but funds are deducted:
- The issue will be investigated
- Valid claims will be refunded after confirmation
Approved refunds, where applicable, will be processed using the original payment method or another method deemed appropriate by J&A Limited.
Refunds may be considered only in exceptional cases at the sole discretion of J&A Limited.
For any refund-related inquiries, please contact:
Phone: 0806 555 5313
Email: admin@jandalimited.com